At 7Haven, customer satisfaction is important to us. Please read our exchange policy carefully before placing your order.
Exchange Eligibility
We offer exchanges within 7 days of receiving your order.
To be eligible for an exchange:
- The item must be unused, unworn, unwashed, and in its original condition.
- All original tags and packaging must be intact.
- Proof of purchase (order number or invoice) is required.
- Exchange requests made after 7 days of delivery will not be accepted.
Non-Exchangeable Items
The following items cannot be exchanged:
- Sale or discounted items.
- Promotional or clearance items.
- Customized or personalized products.
- Gift cards.
- Items damaged due to misuse, improper care, or normal wear and tear.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
After verification, we will arrange a replacement or exchange at no additional cost.
Exchange Process
To request an exchange:
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number and the reason for the exchange.
- Once your request is approved, you will receive return instructions.
- After we receive and inspect the item, your replacement will be processed.
Shipping Charges
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- Shipping charges are non-refundable.
- Any additional shipping costs for exchanging an item may apply.
International Orders
For international orders:
- Exchanges are accepted only if the product is defective or incorrect.
- Customers are responsible for return shipping costs, customs duties, and applicable taxes unless the error was on our part.
- Delivery times for exchanged items may vary depending on the destination country.
Important Notes
- Exchange requests are subject to stock availability.
- If the requested replacement is unavailable, we may offer store credit or an alternative product of equal value.
- 7Haven reserves the right to refuse an exchange if the returned item does not meet the conditions outlined in this policy.
Contact Us
If you have any questions regarding exchanges, please contact our customer support team through the contact information available on 7haven.ae. We will be happy to assist you.
