Thank you for shopping with 7Haven. We are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.
Orders Within the United Arab Emirates (UAE)
- Orders are processed within 10–15 business days after order confirmation.
- During sale periods or high-demand seasons, processing may take 15–20 business days.
- Once dispatched, delivery within the UAE typically takes 1–2 business days.
- A flat shipping fee of AED 30 applies to all UAE orders.
- Cash on Delivery (COD) is available within the UAE at no additional charge.
- A tracking number will be emailed once your order has been dispatched.
International Orders
We proudly ship worldwide.
- International orders are processed within 10 business days after payment confirmation.
- Cash on Delivery is not available for international orders.
- Delivery usually takes 3–7 business days after dispatch, depending on the destination.
- Total estimated delivery time is 10–17 business days, subject to customs clearance and local courier services.
- A tracking number will be provided once your order has been shipped.
Shipping Costs
UAE
- Standard shipping fee: AED 30 for all Emirates, including:
- Abu Dhabi
- Dubai
- Sharjah
- Ajman
- Ras Al Khaimah
- Fujairah
- Umm Al Quwain
International
International shipping charges are calculated at checkout based on:
- Destination country
- Package weight
- Package dimensions
The shipping cost displayed during checkout is the final shipping charge.
Order Processing & Dispatch
Orders are dispatched within 10–15 business days after confirmation.
Our business operating hours are:
- Saturday to Thursday
- 9:00 AM – 5:00 PM (UAE Time)
We are closed on Fridays and UAE public holidays. Orders placed during these periods will be processed on the next business day.
Change of Delivery Address
If you need to update your shipping address, please contact us as soon as possible.
Address changes can only be made before your order has been dispatched.
Delivery Delays
Although we aim to deliver every order within the estimated timeframe, occasional delays may occur due to:
- High order volumes
- Weather conditions
- Customs clearance
- Courier service delays
- Public holidays
If your order exceeds the estimated delivery time, please contact us at info@7haven.ae and we will investigate the shipment.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link so you can monitor your shipment.
Damaged Parcels
If your package arrives damaged:
- If possible, refuse the delivery and notify the courier.
- If you have already accepted the package, please contact us within 48 hours and include clear photos of:
- The damaged packaging
- The damaged item
- Your order number
Email: info@7haven.ae
Taxes & Duties
UAE Orders
All applicable UAE taxes are included in the product prices displayed on our website unless otherwise stated.
International Orders
International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country’s customs authorities.
7Haven is not responsible for delays caused by customs clearance.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
7Haven
Email: info@7haven.ae
Website: https://7haven.ae
