At 7Haven, we are committed to providing high-quality products and ensuring customer satisfaction.
Returns Due to Product Issues
If you receive a product that is:
- Damaged
- Defective
- Incorrect
- Different from what you ordered
- Has a manufacturing fault
you may request a return within 7 days of receiving your order.
To initiate a return, please contact us at info@7haven.ae with:
- Your order number
- A brief description of the issue
- Clear photos or videos showing the problem
Our team will review your request and respond as soon as possible.
Refund Policy
If your return request is approved because the issue was caused by 7Haven, we will gladly accept the return.
- The refund amount will be the product price only.
- Delivery/shipping charges are non-refundable and will be deducted from the refund amount.
- Refunds will be processed after the returned item has been received and inspected.
- Approved refunds will be issued to the original payment method within 7–14 business days, depending on your payment provider.
Conditions for Returns
To qualify for a return, the item must:
- Be returned within 7 days of delivery.
- Be in its original condition with all tags, packaging, and accessories (unless the issue is due to a manufacturing defect).
- Not be intentionally damaged, altered, or misused.
Non-Returnable Items
Returns will not be accepted for:
- Products with no manufacturing defect or seller error.
- Items damaged due to misuse, improper handling, or normal wear and tear.
- Sale or clearance items (unless they are defective).
- Customized or personalized products, unless they arrive damaged or incorrect due to our error.
Contact Us
If you believe there is an issue with your order, please contact us before returning any item.
Email: info@7haven.ae
Our team will guide you through the return process and work to resolve the issue as quickly as possible.
